Returns & Exchanges

Returns & Exchanges

1. Send return requirements to our customer service via email: support@easehold.com;

2. Keep the original state of the returned items in order not to affect the secondary sales;

3. After your return requirements are approved, send the relevant products to the designated address.

Returnable Items

1. The item you received is incorrect with the item you ordered;

2. The item you received is defective;

3. The item you received is DOA (Dead on Arrival);

4. Non-Satisfied Goods.

Note for Case of Return:

1. Discounted or end of line products can only be returned for repair. No refunds or replacements will be made;

2. We try very hard to ensure that you receive your order in pristine condition. If you do not receive the products ordered, please contact us. In the unlikely event that the product arrives damaged or faulty, please contact us (support@easehold.com) immediately;

3. For Non-Satisfied Goods

If you receive your products and you are not completely satisfied you may return the items to us. Returns will take approximately 5 working days for the process once the goods have arrived. Items must be in their original packaging, all the original boxes must be intact and included, along with all packaging materials, manuals, blank warranty cards, plus all accessories and documents provided by the manufacturer.

Refund Policy

1. If the product is faulty, you could send it back for a full refund within 30 days of receiving it. Return shipping fee is available;

2. If the product is completely broken, we could offer you a full refund or resend you a new one since you submit the problem within 30 days of receiving the product;

3. If the product is slightly damaged and you want to retain it, we would offer you a partial refund;

4. If you have emailed us for a refund, once we have approved it your money will be refunded. The estimated time for the refund to appear in your account is based on the payment method you used the expected processing times are shown below.

Payment Method Refund Time Once Approved
PayPal Express Checkout Within one business day

 

30-Day Money-Back Guarantee for Any Reason


Undamaged products may be returned for a full refund for any reason within 30 days of the date the item was delivered to the designated shipping address. Once the returned item arrives back in our warehouse for inspection, the refund process will begin.

● Returns must include all accessories
● Items must include original packaging
● For non-quality related warranty claims, the buyer is responsible for shipping costs
● For non-quality related warranty claims, cost of the product itself will be refunded
● Returns may be rejected if items do not meet the above requirements

1-year warranty & lifetime tech support


Replacement will be offered during 1-year warranty, lifetime tech support will be there for you. We can be reached at support.easehold.com by submitting a request.ic case.
 

 

Kindly Notice

Generally, we advise returning the package through ordinary postal services in order to get a Customs Form for international packages. If you use a courier agency such as UPS, DHL or FedEx, we could not cover the shipping fees or the Customs fee that might be applied.

And we are not responsible if goods were lost when sent back without tracking number. We would deal with the refund within 24 hours after we receive the return goods.